Privacy Policy

At Exaltolej, we prioritize your privacy and strive to protect your personal data. This policy outlines how we collect, use, disclose, and protect your information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information Collection

We collect personal information from you when you visit our website, create an account, place an order, or subscribe to our newsletters. The types of data collected include your name, contact details, payment information, and any other information you voluntarily provide.

Use of Information

Your personal information is used to process your orders, manage your account, communicate with you about your transactions, and enhance your shopping experience. We may also use your information for marketing purposes, should you choose to opt-in.

Disclosure of Information

We do not sell or share your personal information with third parties without your consent, except where required by law. Information may be shared with service providers that assist in order processing, payment facilitation, and delivery services, under strict confidentiality agreements.

Protection of Information

We employ advanced security measures, including encryption and secure servers, to safeguard your personal data against unauthorized access, disclosure, or misuse. However, while we strive to protect your information, no method of transmission over the internet is entirely secure.

Cookies

Our website uses cookies to improve functionality and provide a personalized experience. Cookies are small text files stored on your device. You can manage cookie settings in your browser preferences. Learn more about cookies in our Cookie Policy.

Delivery Information

Exaltolej offers a variety of shipping options to accommodate your needs. Delivery times and costs vary based on your location and the shipping method chosen during checkout. We process orders within 1-2 business days, excluding weekends and public holidays.

Domestic Shipping

For standard shipping within Australia, delivery typically takes 3-7 business days. We offer express shipping for faster delivery times, usually within 1-3 business days. Shipping costs will be calculated at checkout.

International Shipping

We ship to select international destinations, with delivery times depending on the destination and chosen shipping method. Please be aware that international shipments may be subject to tariffs, taxes, and customs duties, which you are responsible for paying.

Tracking Your Order

Once your order has been shipped, we will provide a tracking number via email. You can use this number to track your order's progress through the carrier's website.

Payment Information

Exaltolej accepts a range of payment options to ensure convenience and security for our customers. We currently accept major credit cards, PayPal, and other secure online payment methods.

Payment Security

Your payment details are processed through encrypted, secure servers. We do not store full credit card information on our servers. Any unauthorized charges or issues should be reported immediately to your card issuer and our customer service.

Returns and Refunds

We strive to ensure satisfaction with your purchase. If you are not completely satisfied with your order, you may be eligible for a return, exchange, or refund in accordance with the following policies:

Returns

Items can be returned within 30 days of receipt, provided they are in original condition, unused, and with all packaging intact. Customers are responsible for return shipping costs unless the item received was incorrect or faulty.

Refunds

Refunds will be processed to the original payment method within 7-10 business days of receiving your return. Please note that original shipping charges are non-refundable, except for faulty or incorrect items.

Exchanges

Exchanges are subject to stock availability. If you wish to exchange an item, request a return first and then place a new order for the desired item.

Contact Us

For any questions regarding your order or these policies, please reach out to our customer service team. We are here to assist you and ensure you have an excellent shopping experience with Exaltolej.