Welcome to Exaltolej. This User Agreement outlines the terms and conditions that govern your use of our online store, as well as the policies regarding delivery, payment, returns, privacy, data retention, cookies, and other aspects of our service. By accessing and using our website, you acknowledge that you have read, understood, and agree to be bound by all these terms. This comprehensive policy serves to protect both your rights and those of Exaltolej, ensuring a transparent and secure environment for all transactions.

1. Definitions and Acceptance

In this Agreement, the following terms shall have the meanings indicated:

• "User" – any person who accesses and uses our website and services.
• "Product" – any goods or services offered on our site.
• "Order" – any purchase or transaction initiated through our website.
• "Delivery" – the process by which products are shipped to the address provided by the User.
• "Return" – the process and policies regarding refund or exchange of products.

By using our site, you confirm that you accept this Agreement in its entirety. If you do not accept these terms, please do not use our website.

2. Changes to Terms and Conditions

Exaltolej reserves the right to modify, amend, or alter these terms at any time. Changes will be communicated by publishing revised policies on our website along with the effective date, represented by the macro 2025-04-10. Continued use of the website after any modifications constitutes your acceptance of the amended terms.

3. Orders, Delivery, and Payment Information

3.1. Orders and Eligibility

All orders placed through our website are subject to acceptance by Exaltolej. We reserve the right to decline or cancel an Order for reasons including but not limited to errors in pricing, product description, or inventory issues. Acceptance of your Order constitutes a contractual agreement to purchase the Product at the stated price.

3.2. Delivery

Products purchased from Exaltolej will be delivered using reputable postal services widely used in this jurisdiction. We prioritize the use of established services, such as nationally prominent postal carriers. The standard delivery fee is set at AU$7.50 for most products. However, fees may vary depending on the product’s dimensions, weight, and delivery destination within the region. Promotional offers or free shipping may be available from time to time, and such changes will be clearly communicated at the time of Order.

Delivery times will depend on the product availability and the destination address provided. Typically, orders are processed within 1-2 business days, and delivery timelines will be provided upon placing the Order. Users are responsible for ensuring that the delivery address is complete and correct. Exaltolej is not liable for delays or losses caused by incorrect or incomplete information.

3.3. Payment

Payment for Orders must be made at the time of purchase using one of the methods provided on the website. Accepted methods of payment include major credit cards, debit cards, and other payment gateways as available on the site. All transactions are processed securely, and your payment details are protected by high-level encryption protocols.

The purchase price of each Product will be clearly displayed at the time of the transaction. All prices are quoted in the local currency. Should there be any discrepancies or issues with payment processing, an email corresponding to the failed transaction may be sent for verification purposes.

4. Returns and Refunds

At Exaltolej, we are committed to ensuring customer satisfaction. In compliance with the consumer protection laws applicable in this jurisdiction, you are entitled to request a refund, replacement, or repair in accordance with statutory rights.

4.1. Return Period

You have a period of 14 days from the date of receiving the Product to initiate a return request. Requests made outside this period may not be accepted, except in circumstances where a statutory guarantee or warranty applies. To be eligible for a return, the Product must be unused and in the same condition that you received it, along with all original packaging and documentation.

4.2. Process for Returns

To initiate a return, you must contact our customer support team through the online form provided on our website. Upon receipt of your request, we will verify the eligibility of the Product for return. Once the return request is approved, you will receive instructions on how to proceed, including details of any shipping arrangements.

The cost of return shipping may be borne by the User unless the return is a result of a mistake by Exaltolej or the Product is defective. Upon receiving and inspecting the returned Product, a refund will be processed using your original method of payment within a reasonable timeframe. In cases of replacement or repair, we will communicate appropriate instructions.

4.3. Non-Returnable Items

Certain Products may be non-returnable if they fall under specific categories as defined by statutory regulations. This includes perishable items, personalized or custom-made products, and any Product that is explicitly indicated as non-returnable at the time of Order. Please ensure that you review the product details carefully before completing your purchase.

5. Privacy, Data Protection, and Cookie Policy

Your privacy is of paramount importance to Exaltolej. This section details our policies regarding the collection, usage, and protection of your personal information in full compliance with the applicable privacy legislation and guidelines governing online data in this jurisdiction.

5.1. Collection and Use of Personal Information

When you use our website, we collect various types of information to facilitate your Orders and improve your overall experience. Personal information collected may include your name, delivery address, email address, phone number, and payment details. This data is used solely for processing Orders, managing communications, and providing assistance related to your transactions.

Exaltolej implements robust security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. Data processing activities are carried out in compliance with the statutory Privacy Act and other relevant guidelines applicable within the jurisdiction.

You have the right to request access to the personal data we hold about you. Additionally, you may request its correction or deletion by contacting our support team through the channel provided on our website. Requests will be addressed within timeframes specified by the prevailing data protection regulations.

5.2. Data Storage and Security

All personal data provided by you is stored securely using advanced encryption techniques. Our security measures are periodically reviewed and updated to ensure compliance with the highest standards. Data retention policies are designed to ensure that your data is kept only for as long as it is necessary to fulfill the purposes for which it was collected or as required under applicable laws.

In the event of a data breach, Exaltolej will take immediate and appropriate action, including notifying affected Users and the relevant authorities in accordance with statutory requirements.

5.3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and assist in our marketing efforts. Cookies are small text files stored on your device that enable us to recognize your device and maintain session information during your visit.

You have the option to manage your cookie preferences at any time by adjusting the settings on your browser. Please note that disabling cookies may affect the functionality of our website. For further details on how we use cookies, please refer to the internal link cookie.php included on our site.

5.4. Third-Party Data Sharing

Exaltolej does not sell or rent your personal data to third parties. However, third-party service providers may process your data on our behalf as necessary to support our operations, particularly for order fulfillment and payment processing. We ensure that all such third parties adhere to equivalent data protection standards through contractual agreements.

6. User Responsibilities and Conduct

As a User of our website, you agree to:

• Provide accurate and up-to-date information when required for Orders or other interactions.
• Safeguard your login details and any sensitive information related to your account.
• Refrain from unauthorized or illegal use of our services, including any activity that disrupts or interferes with our website's operation.
• Promptly notify us of any unauthorized use or breach of security regarding your account.

Failure to adhere to these responsibilities may result in termination of access or other corrective measures determined by Exaltolej.

7. Limitation of Liability and Disclaimers

Exaltolej strives to provide accurate and high-quality service; however, we do not guarantee the accuracy, completeness, or timeliness of the information provided on the website. Products and services are provided on an “as is” and “as available” basis without any warranties, expressed or implied.

In no event shall Exaltolej be liable for any indirect, incidental, special, or consequential damages arising out of or in any way connected with your access to or use of the website or any Products purchased, even if advised of the possibility of such damages.

Some jurisdictions do not allow the exclusion of certain types of warranties or damages; consequently, some of the limitations noted above may not apply to you. In such cases, our liability shall be limited to the fullest extent permitted by the law.

8. Intellectual Property Rights

All content, trademarks, logos, and intellectual property displayed on this website are the property of Exaltolej or their respective owners. Unauthorized use, reproduction, or distribution of this content without explicit written permission is strictly prohibited.

Exaltolej reserves all rights not expressly granted in these terms.

9. Termination and Suspension

Exaltolej reserves the right to terminate or suspend access to the website and its services at any time without prior notice. This may occur for reasons including, but not limited to, breach of the terms and conditions or actions detrimental to the functioning of our operations. Termination will not affect any rights or liabilities that have accrued prior to such action.

10. Governing Law and Jurisdiction

This Agreement is governed by and construed in accordance with the laws and statutory guidelines applicable within the jurisdiction. Any disputes arising out of or related to this Agreement shall be resolved by the courts having appropriate jurisdiction in the area where the services are provided.

Both Exaltolej and you agree to submit to the exclusive jurisdiction of the competent courts in matters relating to any disputes under this Agreement.

11. Miscellaneous Provisions

If any provision of this Agreement is found to be invalid or unenforceable, such provision will be deemed severable and will not affect the validity and enforceability of the remainder of the Agreement. Our failure to enforce any provision of the Agreement shall not constitute a waiver of future enforcement of that or any other provision.

The headings in this Agreement are provided solely for convenience and shall not affect the interpretation of the terms and conditions herein.

12. Contact and Support

If you have any questions, concerns, or requests regarding this Agreement, delivery methods, payment processes, return procedures, or privacy policies, please contact our customer support team through the designated form available on our website. All inquiries will be addressed expeditiously in accordance with our internal policies and statutory obligations.

13. Acknowledgement and Acceptance

By continuing to use our site and services, you confirm that you have fully read, understood, and accepted this User Agreement in its entirety. Your continued access to Exaltolej will be considered your binding acceptance of all terms and updates.

This Agreement is effective as of 2025-04-10. We encourage you to review this document regularly to stay informed about any changes that may impact your rights and responsibilities when using our website.

Thank you for choosing Exaltolej. We look forward to serving you and ensuring a secure and reliable shopping experience.

By using our services, you agree to this comprehensive policy, which is designed to foster trust, transparency, and regulatory compliance, ensuring that your personal data is handled with the utmost care and that your consumer rights are fully respected throughout every transaction.